Privacy Policy

At Pawly's Premier Trailer Rentals, operated by Big Rentals Inc ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or rent a trailer
• Create an account on our booking platform
• Contact us via phone, email, or text message
• Subscribe to our marketing communications
• Fill out forms on our website

This information may include:

• Name, email address, phone number, and mailing address
• Driver's license number and vehicle information
• Payment information (processed securely through our payment processor)
• Rental history and preferences
• Communication preferences and consent records

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address, browser type, and operating system
• Pages viewed, time spent on pages, and navigation paths
• Referring website and search terms used
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your trailer rental reservations
• To communicate with you about your rentals, including confirmations, reminders, and updates
• To send you SMS/text message notifications (with your consent)
• To process payments and prevent fraudulent transactions
• To provide customer support and respond to your inquiries
• To improve our website, services, and customer experience
• To send marketing communications (with your consent)
• To comply with legal obligations and enforce our terms

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We work with third-party service providers who assist us with payment processing, booking management, SMS delivery, and website hosting
• Legal Requirements: We may disclose information when required by law or to protect our rights, property, or safety
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• With Your Consent: We may share information with your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications or data sales (we do not sell data)
• Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings and opt out of certain tracking. However, disabling cookies may affect website functionality.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by businesses
• The right to opt out of the sale of personal information (we do not sell data)
• The right to non-discrimination for exercising CCPA rights

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.